Return Policy

Returns are normally accepted when completed within 30 days from the date of shipment. This does not include items identified as “NCNR”, “Non-Cancelable/ Non-Returnable” (“Non-Standard Products”), or governed by a Purchase Agreement Letter.

Only products originally shipped from IVAROOP will be returned to IVAROOP.  All others will be promptly quarantined and disposed of or returned to the customer.
Customer returning products to IVAROOP certifies that the products were purchased from IVAROOP and there has been no substitution in whole or part of the same product from another supplier or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.

Return Freight charges must be prepaid; we will not accept COD shipments.

Some products may require that they are returned directly to the manufacturer.

To submit a return authorization request online, use contact us page.  Upon receiving request further instructions will be provided.

A customer service representative will review your return request and contact you with additional instructions, your return authorization number, and the correct return address for your merchandise.